Frequently Asked Questions (FAQs)

Everything about TestGrid, answered

The platform, AI agents, security, and the company — in one place.

Trusted by 20+ Fortune 100 Enterprises

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About TestGrid

01

What is TestGrid?

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TestGrid is an end-to-end testing platform that combines real-device and browser infrastructure, test automation, test management, performance testing, API testing, visual testing, and AI-assisted testing. You can use it through cloud, hosted, private-cloud, on-premises, or hybrid environments based on your security, infrastructure, and testing requirements.

02

Who founded TestGrid?

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Harry Rao founded TestGrid in 2015 and serves as its CEO.

03

What problem does TestGrid solve?

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Software testing often requires separate products for device access, browser coverage, automation, reporting, performance validation, and test management. Your team may also need to maintain physical device labs and automation scripts that require frequent updates. TestGrid brings these activities into one platform, reducing infrastructure maintenance while improving coverage and shortening regression cycles.

04

How did the idea for TestGrid originate?

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From a clear market gap. Enterprises were investing heavily in digital products but had no scalable, secure, cost-effective way to test applications across real user environments. Large organizations, especially in banking, telecom, healthcare, retail, and other regulated industries, needed more control than public-cloud-only platforms could offer.

Harry Rao saw companies forced to choose between expensive legacy tools, public-cloud platforms that didn't meet enterprise security requirements, and manual QA processes that slowed releases. TestGrid was built to remove that trade-off: enterprise-grade testing infrastructure with flexibility, speed, affordability, and control.

05

How does TestGrid work?

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You can create, import, run, and manage tests across real devices, browsers, APIs, and enterprise applications. Choose code-based automation, codeless authoring, record-and-playback, or AI-assisted workflows, then run tests manually, on a schedule, in parallel, or through CI/CD. TestGrid records the results and keeps your test assets and reports in one workspace.

06

Who can use TestGrid?

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TestGrid supports everyone involved in software quality, including manual testers, QA engineers, automation engineers, SDETs, developers, DevOps teams, test managers, application owners, and engineering leaders.

07

What applications and testing methods does TestGrid support?

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You can use TestGrid to test websites, web applications, native and hybrid mobile applications, mobile web applications, REST and SOAP APIs, and specialized workflows involving kiosks, POS systems, scanners, and connected devices. Supported methods include manual, automated, codeless, real-device, cross-browser, visual, API, regression, and performance testing.

08

How is TestGrid different from traditional testing tools and public device clouds?

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Many testing products focus on one capability, such as device access, automation authoring, or performance testing. TestGrid combines testing software with the real-device, browser, and execution infrastructure required to run tests.

You can use it through shared cloud, dedicated hosting, private cloud, on-premises, or hybrid deployment. It also supports dedicated devices, secure tunnels, virtual USB access, reporting, test management, and AI-assisted workflows.

09

How has the platform evolved since its launch?

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TestGrid began with a focused goal: simplify real-device and browser testing for enterprises. It grew into a full end-to-end platform — mobile app testing, web testing, automation, scriptless testing, performance testing, API testing, visual testing, test management, and enterprise-grade infrastructure.

Today the platform has evolved again, into an AI-powered testing ecosystem. With CoTester, AI agents understand requirements, generate test cases, execute tests, adapt to UI changes, and reduce maintenance across the software delivery lifecycle.

10

How do you get started with TestGrid?

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You can request a product demo or a free trial through the TestGrid website.

Founder and Leadership

01

What is TestGrid founder Harry Rao's professional background?

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Before founding TestGrid, Harry Rao served as Director of Software Engineering at CGI, where his work covered cloud-native applications, mobile technology, IoT, and DevOps. He previously held a digital-solutions role at The Walt Disney Company and earned a master's degree in computer science from San Diego State University.

02

What challenges did TestGrid founder Harry Rao face before starting the company?

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The classic challenges of building a capital-intensive SaaS business in a market where competitors had raised large venture rounds. TestGrid had to build sophisticated infrastructure, acquire devices, and support enterprise deployments while staying disciplined and resourceful. Harry also faced a personal version of the challenge: no strong venture capital network in the early days, and an engineering background that meant sales, marketing, positioning, and leadership all had to be learned through direct experience.

03

What podcast does TestGrid founder Harry Rao host?

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Harry Rao hosts 5 Minute Mentorship, a short-form podcast featuring insights from industry leaders, founders, and change-makers. Its episodes focus on entrepreneurship, leadership, career development, and practical lessons delivered in approximately five minutes.

04

What is TestGrid founder Harry Rao's vision for the future of software testing?

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Harry believes software testing will move from manual, script-heavy, reactive QA to AI-driven, proactive, self-healing quality engineering. AI agents will understand product requirements, generate tests, run them across real environments, detect defects, heal broken automation, and continuously improve as applications change.

TestGrid aims to be at the center of that transformation, combining real-device infrastructure, automation, AI agents, enterprise governance, and software delivery intelligence in one unified platform.

Company and Customers

01

When and why was TestGrid founded?

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TestGrid was founded in 2015 to reduce the time and cost organizations spent managing physical device labs, disconnected testing products, manual QA processes, and high-maintenance automation scripts. The platform brought device access, browser testing, automation, and test management together for testing across complex enterprise environments.

02

Where is TestGrid headquartered?

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TestGrid is headquartered in the Atlanta metropolitan area in the United States.

03

Where does TestGrid have offices and delivery teams?

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TestGrid has offices and delivery teams in India, including Noida, Pune, and Surat. Its distributed teams support customers across international markets.

04

How many employees does TestGrid have?

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TestGrid has more than 150 employees globally.

05

Which regions does TestGrid serve?

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TestGrid serves customers in 17 countries, supporting distributed testing for global enterprises across North America, Latin America, Europe, the Middle East, Africa, and Asia-Pacific: the USA, Canada, Mexico, Colombia, Chile, Spain, France, the United Kingdom, Germany, the UAE, Kenya, South Africa, Turkey, India, Japan, Australia, and New Zealand.

06

How many enterprise customers does TestGrid serve?

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TestGrid serves more than 100 enterprise customers across industries including telecom, banking and financial services, healthcare, retail, travel, insurance, and technology.

07

Which industries use TestGrid?

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Organizations across telecom, banking and financial services, insurance, healthcare and life sciences, retail and e-commerce, travel and hospitality, technology, and enterprise SaaS use TestGrid.

08

Who are TestGrid's major services partners?

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TestGrid's services, consulting, and enterprise technology partner network includes GlobalLogic, Mphasis, Compunnel, Capgemini, IBM, and Concentrix.

09

What awards and industry recognitions has TestGrid received?

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TestGrid received the AI-Powered Testing Excellence award at the ET NOW Business Conclave & Awards 2026, Gujarat Edition, and the Agile Excellence in Startups of the Year recognition at Navigo Seminars 2026. It also received Excellence in Digital Testing Solutions at the Times Business Awards North 2026 and Best Use of AI at the India Digital Enabler Awards 2026.

CoTester AI Testing

01

What is CoTester, and how does it work?

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CoTester is an enterprise-grade AI agent for software testing. It converts requirements, user stories, application URLs, and recorded workflows into editable tests. It can execute those tests across real environments, capture detailed evidence, pause for human approval, and use AgentRx to help keep automation stable when application interfaces change. Authorized users can review, edit, and approve critical steps before execution continues.

02

What applications, devices, and environments can CoTester test?

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CoTester can currently help test web applications, enterprise platforms, user interfaces, APIs, and non-UI workflows across supported browsers, devices, and operating systems.

03

Is coding experience required to use CoTester?

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No. CoTester supports business analysts, product managers, application administrators, manual testers, QA engineers, automation engineers, and SDETs. Users can work through codeless, record-and-playback, low-code, or full-code modes, allowing technical and nontechnical team members to contribute to the same testing workflow.

04

How is CoTester different from GitHub Copilot and Microsoft Copilot?

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GitHub Copilot is a general-purpose software-development assistant and coding agent that helps developers write, understand, review, test, and modify code. Microsoft 365 Copilot assists users with productivity and business work across Microsoft 365 applications.

CoTester is a software testing agent. It connects requirement-to-test generation, editable test design, controlled execution, debugging evidence, human approval checkpoints, enterprise application testing, and AgentRx self-healing within a unified testing workflow.

05

Which enterprise applications can CoTester test?

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CoTester can test a wide range of enterprise applications, including SAP, Salesforce, Workday, Microsoft Dynamics 365, NetSuite, ServiceNow, Zoho, and other modern or legacy ERP systems.

It supports end-to-end validation across web interfaces, connected workflows, APIs, roles, forms, dashboards, and business processes. With AI-driven test generation and self-healing execution, CoTester maintains reliable coverage as applications, configurations, and user interfaces evolve.

06

What is AgentRx?

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AgentRx is CoTester's AI-powered self-healing execution engine. CoTester creates and manages tests, while AgentRx monitors them during runtime. It uses visual, textual, structural, and contextual information to identify changed interface elements, repair broken locator logic, and help tests continue running when application screens evolve.

Testing and Automation

01

Which devices, browsers, and operating systems are available on TestGrid?

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TestGrid offers access to more than 1,000 real device and browser combinations across iOS, Android, desktop browsers, and mobile browsers.

Its catalog includes iPhone, Samsung Galaxy, Google Pixel, and Xiaomi models, along with multiple operating-system versions and browsers such as Chrome, Safari, Firefox, Edge, Opera, and Samsung Internet.

02

How can users access and control remote devices and browsers?

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You can open a device or browser session in TestGrid and interact with it remotely through touch, keyboard input, screen rotation, screenshots, recording, and inspection tools.

For deeper troubleshooting, TestGrid works with tools such as ADB, Appium Inspector, browser DevTools, crash reports, and network logs. The exact controls available depend on the device, operating system, and deployment configuration.

03

Can teams reserve dedicated devices or connect their own devices to TestGrid?

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Yes. Your team can reserve and allocate specific devices to prevent scheduling conflicts and maintain consistent test environments.

Your organization can also use a dedicated device cloud or connect customer-owned devices through an on-premises or hybrid device lab when it requires exclusive hardware, internal-network access, or greater configuration control.

04

Which automation frameworks and programming languages work with TestGrid?

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TestGrid works with Selenium, Appium, Cypress, Playwright, Espresso, XCUITest, WebdriverIO, and Detox. Supported programming languages depend on the selected framework and runner, with common options including Java, JavaScript, TypeScript, Python, C#, Ruby, and Kotlin.

05

Can teams run and customize existing test suites on TestGrid?

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Yes, you can run existing framework-native test suites on TestGrid without converting them into a proprietary test format. Your repository remains the source of truth, while you configure the remote endpoint, credentials, desired capabilities, and execution environment required to run the suite on TestGrid.

06

How does TestGrid manage manual and automated test cases?

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TestGrid centralizes manual and automated test cases in one test-management environment. Your team can organize them by application, release, module, or requirement, reuse common components, review execution history, and connect results with defects and release workflows.

07

How can tests be triggered, scheduled, and run in parallel?

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Tests can be started manually, triggered through CI/CD, scheduled for a specified time, or repeated as part of a regression cycle. Parallel execution allows the same suite to run across multiple devices, browsers, or environments at once, reducing the time required for compatibility and regression testing.

08

Does TestGrid support API testing?

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Yes. You can test REST and SOAP APIs, configure endpoints, parameters, headers, request bodies, content types, and authentication methods such as API keys and bearer tokens. You can also save requests, responses, variables, and reusable collections, or combine API calls with UI test flows by extracting response data and using it in later test steps.

API tests can run through CI/CD tools and access private services through TG Connect, private-cloud, or on-premises deployment. TestGrid's API testing interface is web-based, although private-network access may require a local tunnel component.

Performance and Load Testing

01

Which web and mobile performance metrics does TestGrid capture?

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For mobile applications, TestGrid captures CPU usage, memory consumption, battery impact, network activity, API calls, UI response time, and request-level behavior. For web applications, it can capture time-to-first byte, DNS time, page-load performance, number of API calls, network activity, responsiveness, and transaction-level response time.

02

Are performance results available by test case on TestGrid?

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Yes. Performance results are available for individual test cases. Transaction analysis, page-performance views, execution logs, and step-level evidence allow your team to review timing, completed actions, timestamps, execution status, and errors within the test flow.

03

Can teams define performance thresholds and failure conditions?

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You can configure page-load thresholds for Good, Average, and Slow performance. TestGrid applies these values across dashboard metrics, charts, and summaries, giving your team a consistent basis for evaluating performance against application requirements.

04

Does TestGrid provide load, stress, and JMeter-based testing?

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Yes. TestGrid provides load testing, cloud load testing, stress testing, virtual-user simulation, and JMeter execution. Existing scriptless UI test cases can also generate web, mobile UI, and API performance results.

05

Can performance reports and benchmark data be downloaded?

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Yes. TestGrid allows you to export reports in CSV and PDF formats and download supporting logs. You can also review benchmark data through trend views, build comparisons, delta tables, page-performance summaries, and transaction analysis.

Visual Testing

01

How does TestGrid visual testing work?

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TestGrid captures screenshots during functional test execution and compares them with approved baseline images. Its AI-based comparison is designed to distinguish meaningful visual changes from acceptable rendering, font, animation, or environmental differences. Each finding remains connected to the relevant test step, browser or device, environment, screenshot, and UI state.

02

Which layout, content, style, and element changes can visual testing detect on TestGrid?

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TestGrid can detect layout shifts, alignment changes, missing elements, overlapping components, clipped content, font changes, spacing differences, color changes, pixel deviations, and component-rendering problems. It can also identify differences that appear only on particular browsers, devices, resolutions, or viewports.

Deployment and Security

01

Which deployment models does TestGrid offer?

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You can deploy TestGrid through dedicated hosting, private cloud, on-premises, or a hybrid environment. On-premises and hybrid deployments can use infrastructure and devices located within your organization.

02

How does TestGrid access applications in private networks?

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TestGrid can connect to staging applications, private networks, and systems behind a firewall through secure tunnels or VPN connections.

03

How does TestGrid protect customer data and test artifacts?

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TestGrid encrypts customer data in transit using TLS 1.2 or higher and at rest using AES-256. This includes backups and audit logs. Customer data is retained and deleted according to documented retention policies and the applicable customer agreement.

04

How does TestGrid isolate customer environments?

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TestGrid can provide dedicated execution infrastructure for a single organization. Production systems use network segmentation, private subnets, firewalls, and high-availability controls. CoTester uses per-tenant isolation for AI-assisted workflows.

05

Which security certifications does TestGrid maintain?

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TestGrid maintains a SOC 2 Type II report covering Security, Availability, and Confidentiality. TestGrid is also certified to ISO/IEC 27001:2022 for its information security management system.

06

Can TestGrid test applications inside private networks and on managed devices?

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Yes. You can connect through IP allow-listing, VPNs, site-to-site VPN tunnels, TestGrid Tunnel, or secure SSH tunneling, depending on your deployment. You can also test on MDM-controlled devices and within VPN-enabled mobile environments.

07

Can test artifacts remain inside the customer environment?

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Yes. With an on-premises deployment that doesn't use AI features, the test harness, devices, results, and execution artifacts can remain inside your network. Your firewall rules control outbound traffic. AI-assisted workflows have separate data-handling requirements.

08

Where can customers review TestGrid's security documentation?

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You can review security and compliance information through the TestGrid Trust Center. Enterprise security and procurement teams can request the SOC 2 Type II report, ISO/IEC 27001 certificate, penetration-test summary, security questionnaire, and Data Processing Agreement under NDA.