Case Study – How TestOS 2.0 Replaced a Competitor in a Fortune 100 US Company

How TestOS 2.0 Replaced a Competitor in a Fortune 100 US Company

The Background:

The client, a Fortune 100 company, faced multiple challenges with their current provider for their software testing needs. Despite being a fairly established player in the field, the provider consistently fell short of expectations. They were technologically lagging and not very open to custom developments and feature updates. Dissatisfied with the status quo, the client sought an alternative solution to meet their requirements.

The Challenge: 

The client sought a trustworthy software testing partner with expertise in large-scale on-premise deployments to address their challenges in scalability, process efficiency, and security while ensuring data confidentiality.

Unnecessary site-to-site tunnels were being deployed because the existing setup required the client to open various open ports on the network. On top of the increased network complexity and client side resource consumption, it added greatly to the maintenance overhead with Information Technology and Security teams going through the regrouping process over and over.

Additionally, their MDM (Mobile Device Management) lock implementation made it difficult for the client to integrate CI/CD (Continuous Integration/Continuous Deployment) and other features, further hindering their software quality, delivery of speed, and ability to scale.

The Solution:

After thorough research and evaluation, the client decided to give a shot to the TestGrid platform. They were delighted to learn about the features of TestGrid’s unified testing platform, TestOS 2.0, that aligned seamlessly with their requirements.

Below are the cutting-edge features that helped them call it quits with the existing provider.

  • End-to-end test automation: The client could automate the testing of their entire application validating the functionality, performance, and reliability of the application as a whole.
  • MDM support: TestGrid’s agent-less device cloud setup allowed the client to install their MDM agent on TestGrid’s cloud devices seamlessly without any conflicts.
  • Device lock and unlock: With this feature, the client was able to set individual device PINs and lock/unlock devices as liked.
  • TG Tunnel: The client was now able to debug their unreleased apps and websites securely from their local machine via a secure ‘tunnel’ to the TestGrid cloud.
  • Easy CI/CD integration with MDM with auto lock on: Clients’ devices were locking because of the MDM every 30 seconds hindering their software testing process, TestGrid solution helped them to unlock the MDM devices with ease via their patented device unlock CI/CD feature.
  • Image Injection: With this feature, the client was able to remotely capture test images, and scan QR codes/barcodes on real devices.
  • Biometric Authentication: With this feature, the client was able to validate fingerprints and face recognitions securely on real devices.

Moreover, TestGrid’s competitive enterprise pricing facilitated a cost-effective transition.

  • The remaining months from the client’s earlier contract were added to TestGrid’s plan at no extra cost.
  • The client was granted a ‘no-annual price increase’ guarantee.
  • The client could store unlimited test data at no additional cost.

The Result:

After successfully migrating to TestGrid,

With TestGrid, the client no longer needed to open extra ports for testing—all operations securely ran through port 443. This streamlined approach improved network security, reducing complexity and maintenance overhead. It ensured encrypted data transmission, protecting against unauthorized access. In essence, TestGrid simplified testing while enhancing overall network integrity.

Within just one day of implementation, the client’s MDM devices were operational and connected seamlessly to TestGrid servers, marking a remarkable improvement in efficiency and time-to-deployment. This accelerated onboarding process not only minimized downtime but also underscored TestGrid’s agility and effectiveness in meeting the client’s urgent operational needs.

The client was able to realize several benefits like,

  • Improved Performance and Reliability: By optimizing essential elements such as reducing unnecessary site-to-site tunneling, network performance was significantly enhanced while complexity was reduced.
  • Scalability and Flexibility: By integrating features like CI/CD, the client was empowered with organizational agility and growth at scale.
  • Enhanced Security: With the use of port 443 and TestGrid’s security features like TG Tunnel and setting individual device PINs allowed the client a more robust, secure infrastructure.
  • Cost Savings: With much faster update releases and optimized processes, the client observed an approximately 50% reduction in development and operations costs.
  • Reduced Maintenance Overhead: With no longer the need for heavy maintenance and monitoring by the IT teams, the efficiency increased by approximately 6x.

TestGrid’s implementation revolutionized the client’s software testing operations, swiftly resolving challenges in scalability, security, and daily functionality. By eliminating port complexities and enabling rapid MDM device integration, TestGrid not only boosted efficiency but also delivered substantial cost savings and reduced maintenance burdens. This case study underscores TestGrid’s transformative impact, highlighting how strategic partnerships with innovative testing providers can drive immediate results and position enterprises for sustained success in today’s dynamic technological landscape.

About TestGrid:
TestGrid is a leading provider of end-to-end automation cloud and on-premise testing solutions. With a focus on simplifying the testing process, TestGrid’s innovative AI-powered technology enables organizations to achieve significant time and cost savings while accelerating their go-to-market strategies.

About TestOS:
TestOS is TestGrid’s unified platform for codeless automation to test mobile apps, and websites for visual, compatibility, performance, and API bugs across different devices, resolutions, Operating Systems, and browsers simultaneously.